No upfront payment. We deliver your approval or missing PDF — you pay only after you verify it.
We understand the stress of pending applications and the fear of scams. That's why we deliver your approval first – for free. You verify it on the official government site, then pay. Honest travelers always pay when they get what they need.
Here is exactly how we help — and how you receive your approval.
The government promises 72 hours. But it has been weeks — and your application still shows "Pending". No rejection email. No request for corrections. Just nothing.
This also happens with group applications. Everyone in your group shows "Approved" — except one traveler who is stuck on "Pending" forever.
📌 Example: Your group of 4 all applied together. 3 got approved. 1 shows "Pending" and has been waiting for weeks. We fix that.
✅ How We Help
We make a special contact with local immigration officers. They push your application through the system and get it approved.
You receive the approval directly from the government email —
donot_reply@ecitizen.go.ke.
We do not send you the document manually. You get it straight from the source.
⏱️ Turnaround: 5 working hours | Max 24 hours | 7 days a week
You checked your status and it says "Approved". But the approval PDF never arrived in your email. This happens with individual applications — and with group applications too.
Sometimes, the government email system fails to send the PDF on the first try. And the second try won't work either. It needs to be sent manually.
📌 Example: Your group of 3 all got approved. 2 received their PDFs by email. 1 never got it — and no matter how many times you request it, it never comes. We retrieve it manually.
✅ How We Help
We retrieve the official PDF directly from the government system and send it to you manually. Since the government email already failed once, a second attempt won't work — so we step in and deliver it to you personally.
⚠️ Important — Do Not Wait Until the Airport!
The approved PDF will contain a unique reference number (newly generated for the approved version).
You can instantly verify its authenticity on the official government site:
This is exactly what airport staff do to validate your eTA. If the details appear, your PDF is 100% valid for travel.
We expect you to pay us before your trip — we delivered our part, and you have already verified it on the official site.
⏱️ Turnaround: 5 working hours | Max 24 hours | 7 days a week
Three simple steps. Zero upfront payment. Full trust.
Share your eTA Application Reference Number and tell us: Are you stuck on "Pending"? Or approved but missing your PDF? No payment required. No credit card asked.
Pending: We contact immigration officers and push your application to "Approved". You receive the email from the government.
Missing PDF: We retrieve the official PDF from the system and send it to you directly.
⏱️ 5 working hours | Max 24 hours | 7 days a week
For pending: Check your inbox for the official government email.
For missing PDF: Verify the document on
etakenya.go.ke
using the unique reference number (as shown in the instructions above).
Only after you confirm it is valid — you complete the payment. We trust you because honest travelers always pay when they get what they need.
We know scammers have ruined trust in this industry. That is why we work differently:
Pending for weeks? Missing your PDF? We deliver the solution — and you pay after you verify it.
*We deliver first. You verify. Then you pay. That is our guarantee.