Our Risk-Free "Diagnosis First" Process
You pay nothing until we've investigated your case and confirmed a solution. Here’s our friendly, step-by-step advocacy journey.
Step 1: Your Free Consultation
You fill out our simple, secure form with your eTA Application Reference Number and contact email. No payment or passport details are required. This is your free, no-obligation "consultation."
Step 2: We Run the "Diagnosis"
We act as your official advocate. Our contacts inside Kenya Immigration look up your reference number to find the *real* problem (e.g., "stuck in queue," "photo error," or "system glitch").
Step 3: Receive Your "Patient Report"
We email you a clear, easy-to-understand report: "Here is the exact problem, and here is our guaranteed solution." This email also contains a secure payment link for our service fee. You are in complete control.
Step 4: You Authorize the "Treatment"
Only *after* you have our report do you pay our fee. By paying, you authorize us to proceed with the solution. There is zero upfront risk. We solve your problem, or you get your money back.
Step 5: We Deliver the Solution
Scenario A (Most Cases): Our advocacy works and the official government system emails your approved eTA directly to you. The email will come from donot_reply@ecitizen.go.ke, the same address that sent your payment confirmation.
Scenario B (System Glitch): If the government system is glitched and *cannot* send the email, our officer contact will manually retrieve the PDF and send it to us. We will then forward it to you from our official email.
In both cases, you can 100% verify your eTA is real. Learn how here →Our 100% Money-Back Guarantee
We are committed to delivering results. If we fail to deliver your eTA solution (approval, correction link, or PDF) within our promised 24-hour timeframe after payment, we will refund 100% of our service fee. No questions asked.
Your Process Questions Answered
Why do I pay *after* you investigate?
Our 'pay-after-diagnosis' model is for your protection. You pay absolutely nothing until we have investigated your case and confirmed we have a solution. This makes our service 100% risk-free. You only pay when you know we can help.
How do I know the eTA is real (especially if you email it)?
This is the most important question. You can prove your eTA is 100% legitimate by verifying it on the official government website: etakenya.go.ke. Use the "Validate eTA" tool (the one for airport staff) and enter the reference number from your PDF. If your information appears, it is 100% valid for travel. See our full verification guide here.
What if my application has a mistake?
If your application is still 'Pending', we can help. When our officers find an error (like a wrong passport number or photo), they will issue an official 'correction link' directly to your email address. This allows you to fix the mistake and resubmit it for immediate approval.
My eTA was *Approved* but has a system error on it. Can you help?
This is rare, but can happen (e.g., the system approved the wrong visa type). If your eTA is already 'Approved' but contains a clear system glitch that was *not* your fault, please contact us. We will investigate with our insiders to see if a correction is possible. This is handled on a case-by-case basis.
Are you the official eTA website?
No. We are a private, third-party advocacy service. The *only* official website to apply for a Kenya eTA is etakenya.go.ke. We are the service you hire when your application on the official site goes wrong.