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Kenya eTA Shows "Approved," But No Document Received? Here's the Fix.

1 min read

It is a happy moment: you check the official website, and your Kenya eTA status says "Approved." But then, you feel confused. You check your email, your spam folder, and... nothing. The official eTA document you need for your flight is missing.

This is a common and stressful problem. An "approved" status does not help you travel without the official document. The good news is, there is a fast, simple, and affordable solution.

What is the Problem?

Sometimes, the government's official system has a technical problem. It approves your eTA, but it fails to send the email with your document. At eTA Rush, we solve this problem every day for a small fee.

How We Retrieve Your Missing eTA Document for $15

For a service fee of just $15, our team in Nairobi can find your approved application in the system and make sure the government re-sends your official eTA document. This service is available for all passport countries.

1. Contact Us by Email:

2. Provide Your Information:

  • In the email, give us your eTA application reference number only.

  • For a group, also give us both the application reference number and passport number of the person with the missing document.

3. We Get to Work:

  • After we receive your email and payment, we will find your document.

  • The official approval will be sent to your email from the government's address: donot_reply@ecitizen.go.ke (not from us)

  • This process usually takes only 30 to 60 minutes.