One of the most stressful problems travelers face is checking the official etakenya.go.ke website and seeing a green “Approved” status, but the actual eTA document is nowhere to be found. You’ve checked your email inbox, your spam folder, and your junk folder, but the PDF you need for your flight is missing.
An “Approved” status is useless without the official document to present at the airport. You are not alone, and this is not your fault. This is a common system glitch on the official government website. The system approves the application but fails to generate and send the email with the PDF attachment.
Why You Can’t Get Help from Official Channels
The official eTA website header provides several contact options for assistance, including an email, a phone number, and a WhatsApp number.
“If you need any assistance regarding your application, please email us at: etakenya@ecitizen.go.ke or call us on +254 717 436070 or reach out to us on WhatsApp at +254 110 922 064”
Official eTA Website Message
However, due to the high volume of travelers facing these exact glitches, these official channels are completely overwhelmed. In reality, the phone call is almost always busy or disconnected, and emails are lost in a sea of thousands of other requests. This is not a reliable solution when your flight is in a few days.
The Guaranteed Solution: eTA Rush
This is where we come in. eTA Rush is a private advocacy service created to solve this specific technical failure. We have direct immigration contacts—we don’t use the public email; we have a private channel to the officers who manage the internal records.
Since your application is already Approved, we don’t need to “expedite” it. We simply need to retrieve it.
Our “Proof-of-Connection” Guarantee
We know you need to trust us. That’s why our process is 100% transparent and risk-free.
- You send us ONLY your Application Reference Number. We do not need your passport scan, photo, or other sensitive data.
- Our immigration contact finds your file in the internal registry. To prove we have it, we will email you back confirming the Full Name on the application.
- Only after you confirm the name is correct do we send a link to pay our $30 Retrieval Fee.
- Once paid, our contact manually downloads the PDF and forwards it to us. We then email it directly to you.
Note: Because the government system is glitched, the email will come from us, but you can verify the document is 100% valid using the official website’s “Validate eTA” tool.
Retrieve Your Missing “Approved” PDF
Don’t let a simple system glitch stop you from boarding your flight. Our Retrieve Missing ‘Approved’ PDF service is designed for this exact problem. For a $30 fee, we will engage our local contacts to manually retrieve and deliver your official eTA document, guaranteed.
You only need to provide your Application Reference Number. We’ll handle the rest.