Frequently asked questions
Do I need to apply again to use your service?
No. You just share your existing reference number. You don’t need a new one, even if it’s old — simply send us the payment confirmation reference number after payment — that’s it. No re-submission or extra documents needed.
What makes eTA Rush different from other third-party eTA services?
Most third-party sites apply on your behalf, which means the approval comes from them—not the government. At eTA Rush, we don’t reapply or ask for sensitive info. Instead, we fast-track your existing government-submitted application. The approval you receive comes directly from the official Kenya Immigration email — fully verifiable and authentic.
What information do I need to send?
Only your eTA application reference number. We never ask for documents like passports or photos — we use what you already submitted.
Can you guarantee approval?
Yes, if you submitted correctly and honestly. We guarantee your application will be processed through official channels within 24 hours.
Is this affiliated with the Kenya government?
No. We are an independent service with inside connections that help speed up the official process.
What if I don’t receive anyway?
If you haven’t received your eTA within 10 hours, please notify us. We’ll then review your specific application to see what went wrong.
If you still don’t receive it after 15 hours, let us know again — we’ll manually send your approved eTA via Signal within the remaining 5 hours to ensure delivery within the promised 24-hour timeframe.
Is this the same as the expedited option on the official Kenya eTA website?
Yes — in fact, it's better.
The official government portal does offer a “Fast Track” (expedited) option, which costs $100 USD + $30 USD application fee. However, we've seen many travelers still wait 48 hours or more, even after paying extra.
At eTA Rush, we charge less and deliver guaranteed approval within 24 hours — often as fast as 10 hours. Our local team ensures your application is prioritized directly through our internal network.
You skip the risk, save money, and get real results — fast.