Frequently Asked Questions

You pay absolutely nothing upfront. We investigate your pending application or retrieve your missing PDF. Only once we secure an official approval from the Kenya government system do we request payment. If we fail, you owe us $0.

You can instantly verify it on the official Kenyan government portal at etakenya.go.ke using your approval reference number. If it shows on the official site, it is 100% genuine and ready for travel.

In most cases, we get your eTA approved within 4 to 24 hours. Some complex cases may take up to 48 hours depending on the backlog at the immigration department. We will keep you updated throughout the process.

This is exactly where we excel. We retrieve the official PDF from the government system and forward it to you. You can verify it immediately using the official validation tool on etakenya.go.ke. No more waiting — we deliver it directly to your inbox.

No problem! If you lost your Application Reference Number, you can still submit your request using your Passport Number. We will use it to locate your application in the government system and proceed with the diagnosis. Just select the "Lost Reference Number" option on our Get Started page.

Absolutely. Many of our clients are groups where one member's application is stuck on "Pending" or missing the PDF while others are approved. We can handle any number of reference numbers in a single request. Just add all reference numbers when you submit the form.

Yes, but these require enhanced security checks. For Travel Documents, we confirm your details via the government system and provide a custom fee (higher than our standard $50) — payment is required upfront due to the extra coordination involved. Diplomatic Passports are handled on a case‑by‑case basis. Learn more on our Special Cases page.

If your application is rejected, we will inform you immediately and advise you on the best course of action. In some cases, we may recommend a fresh application. If we cannot secure an approval, you pay absolutely nothing. Our "Pay on Success" model means we only get paid when you get your approval.