Kenya eTA Taking Too Long? Causes for Delays & How to Get Approved Fast
eTA Rush Team
2 min read
If you're applying for a Kenya eTA and it’s been more than 72 hours with no update, you're not alone. The government says approvals take 3 business days, but in reality, we’ve seen many applications stuck in “Received” or “Pending” for a week or more. No emails. No answers. Just silence.
So what’s really going on?
Here are the top reasons Kenya eTA approvals get delayed — and how to avoid them or fix them fast.
1. High Application Volume
During peak seasons, thousands of travelers apply at once — especially tourists, business travelers, and family visitors. The system slows down, queues build up, and it takes much longer for your application to be reviewed.
2. Small Mistakes in Your Application
Even minor errors can cause your application to be flagged for manual review, which adds days — or even weeks — to the process.
3. System Overload or Technical Glitches
The official eTA platform isn’t perfect. Sometimes, users report payment errors, or failed uploads. These tech issues can interrupt the submission or delay the email confirmation — even if you paid and completed everything correctly.
4. Manual Verification Bottlenecks
Every eTA application has to be manually checked by immigration officers. But there aren’t enough staff to keep up with the volume, especially when small mistakes are common. This leads to slowdowns, even for correctly submitted applications.
5. No Way to Contact Support
If you run into issues, there’s no easy way to follow up. The Kenya eTA system doesn’t offer live chat or fast email support — and there’s no hotline to call. Many travelers feel stuck, unsure whether their application is even being processed.
At eTA Rush, we don’t replace your application or re-submit anything.
If you’ve already applied through the official portal, we help you fast-track your existing eTA using just your reference number.
No need to upload documents again. No need to reapply.
Once verified, we get your official approval email — straight from donot_reply@ecitizen.go.ke the same email that gave you the reference number— in as little as 10 hours, guaranteed within 24 hours.
✅ What You Need:
Your Kenya eTA reference number
Nothing else — no documents, no passport scans
Final Tip: Don’t Wait Until the Last Minute
If your flight is in 2–3 days and your eTA is still pending, take action now.
Delays are common — but you don’t have to be stuck.
Let us help you move forward and get your eTA approved in time.
Already applied? Just send us your reference number.
We’ll take it from there — and you’ll have your Kenya eTA in your inbox before the day’s over.